Customer care

Services, solutions and support tailor-made to meet your needs

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Radiometer offers high-quality customer care, tailor-made to meet your needs and to give you the best customer experience possible.
Our customer care program, Radiometer LIVE, offers you services, tools and educational resources to support you throughout the lifetime of your Radiometer solution.

Radiometer LIVE

Radiometer LIVE is our customer care program supporting you throughout the lifetime of your Radiometer solution.

Based on feedback and input from our customers we have designed Radiometer LIVE to ensure:

  • A smooth installation process
  • Optimal use of our solutions to the best advantage of your patients and your staff
  • High-quality learning where and how you need it

Radiometer LIVE offers services and tools in three categories


We know that a smooth installation is important to go live with your solution quickly and efficiently. To make this happen we follow a process that is designed to give you the best installation experience possible.


Our skilled product and service specialists offer one-on-one support and technical guidance and expertise when and where you need it onsite or via email and telephone.


We understand that learning and competency management are imperatives of your everyday work. Our learning program offers a variety of tools and services to deliver high-impact, customized learning for operators and operator trainers throughout the lifetime of your Radiometer solution.

Save valuable time with well-managed, customized training

In a fast-paced environment where quick decision-making can save lives, the right level of competencies is essential. With little time and many devices to handle, training is a part of everyday life for most healthcare professionals.

But if training is not sufficiently planned, targeted, managed and reinforced, your staff’s knowledge could dissipate and their valuable time could be wasted.

The Radiometer Learning Program helps you efficiently establish and manage the right competencies according to the responsibilities of your staff.

The program also focuses on regulatory compliance, helping you ensure the required competencies are well anchored, well documented and easily accessible upon request.

5-component, high-impact learning

  1. Planning enables the creation of individual training plans according to the trainee’s role and desired competency level.

  1. Pre-learning prepares the trainee for hands-on training through high-quality e-learning that delivers a solid, basic understanding of the material. This allows trainees to reflect on their knowledge and prepare to ask qualified questions in the later hands-on session and ensures an effective use of both the trainee’s and the trainer’s time.

  1. Hands-on training gives the trainee the opportunity to carry out the relevant tasks and processes under direct guidance of the trainer.

  2. Certification provides competency testing and documentation for regulatory purposes.

  3. Recertification ensures reinforcement of knowledge and continued compliance.

MAPSSS-000128 R1, MAPSSS-000130 R1

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Radiometer is using Microsoft AZURE Active Directory to authenticate users

Radiometer uses Azure AD to provide our customers and partners secure access to documents, resources, and other services on our customer portal.

If your organization is already using Azure AD you can use the same credentials to access Radiometer's customer portal.

Key benefits

  • Allow the use of existing Active Directory credentials
  • Single-sign on experience
  • Use same credentials to access future services    

Request access

You will receive an invitation to access our services via e-mail when your request  has been approved.

When you accept the invitation, and your organization is already using AZURE AD, you can use the same credentials to access Radiometer's customer portal. Otherwise, a one-time password will be sent via e-mail to sign in.

Effective Date January 20th, 2023 (last updated January 20th, 2023)



Radiometer values your privacy and the protection of your personal data. This policy (“Policy”) explains how Radiometer its affiliates, subsidiaries or related companies, a full list of which can be located here (together, “Radiometer,”, “our”, “us,” or “we”), collects, uses, shares, transfers and processes data collected from or about you.

Personal Data” is any information that can be used to directly or indirectly identify an individual or that can be reasonably expected to link to an individual. This can include items such as name, address, telephone number, credit card details, email address, ID number, Internet Protocol (“IP”) address of an electronic device used by an individual, or other identifying code (even absent of other identifying information). Statistical and non-identifiable metric data are not considered Personal Data.

The Radiometer subsidiary, affiliate or related company with which you interact is, where applicable, the data controller (or equivalent under applicable law) responsible for the processing of your Personal Data. You can find a list of the relevant legal entities that act as data controllers in Appendix 1 to this Policy.


This Policy describes the types of Personal Data that we may collect, process or disclose about you and how you may govern this processing by exercising applicable legal rights. This Policy applies to both online and offline information collection, including your use of websites or subdomains operated by us, any mobile applications, when we provide products and/or services to you or notify you about prospective items of interest and in other situations where you interact with us in-person, by telephone or by mail where this Policy is posted or referenced.

There may be occasion where you have been provided with a circumstance-specific privacy notice that is separate from this policy, such as privacy notices for specific activities such as Recruitment. To the extent you were provided with a different notice, those notices apply and govern our interactions with you. If you provide Personal Data about parties other than yourself, you are responsible for ensuring their knowledge of how we will process their personal data, and, where applicable, obtaining any necessary consents required in advance.

We are committed to processing Personal Data in accordance with applicable laws. Please note that if you do not wish to provide your Personal Data to us, some products and/or services may become unavailable to you. Your use of any or all these platforms indicates you have been notified of our collection, use, transfer, and disclosure of your information as described in this Policy to the extent permitted by applicable law.

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